Can I get a taxi from my hotel?
Taxis are available at all Solmar Hotels & Resorts, simply ask the staff to hail a cab any time. Be sure to check the current taxi fares posted in the lobby. Taxi fares are generally higher at taxi stands compared to taxis hailed on the street.
What options are there for paying my bill?
You can leave your bill open to make drink and meal purchases, shop at our stores or book special tours. All signed purchases will be charged to your final bill. At the end of your stay, you may settle your bill with Visa, Master Card or American Express credit cards. We do not accept cash, travelers checks, personal checks or Discover cards.
Do you have cribs and high chairs?
Yes, we do offer cribs and high chairs upon request. Please email us before you arrive as availability is limited and extra charges may apply.
Are there childcare services?
Yes, we are happy to arrange for supervised childcare. Please contact our hotel concierge at least 24-hours in advance. Be sure to inquire about the cost per hour and per child.
Where can I exchange money?
Although the official currency in Mexico is the Mexican peso, US dollars are accepted in Cabo San Lucas (but not outside the tourist areas). US and Canadian dollars and travelers checks can be exchanged at our Front Desk. Local banks and Bureau de Change outlets can exchange most currencies for pesos, including US dollars, Canadian dollars, Euros, Pounds, and travelers checks.
Will I be able to get cash from the banks with my credit cards?
Yes, all of our local banks can provide cash advances and most also have convenient ATM machines for after-hours cash withdrawals.
What languages do people speak in Mexico?
The official language of Mexico is Spanish. English is spoken in the tourist areas, but feel free to practice your Spanish with our staff and locals.
What is the power voltage in Mexico?
Standard power voltage in Mexico is 110 volts. We highly recommend bringing a voltage converter or purchasing one if you are using 220 volt devices.
What is the standard tipping practice?
We suggest a daily tip of $3 for the room maids. Waiters should be tipped 15%, while sky caps and bell-boys should receive a tip of $2 US per bag.
Do cell phones work in Cabo San Lucas?
Your cell phones should work in Mexico, but you should definitely check with your service provider before leaving to ensure you have cell coverage for international travel.
What about the public transportation bus system?
Los Cabos offers convenient daily bus service between the cities of Cabo San Lucas and San Jose del Cabo. Busses run on the main highway and pass each stop every 20 minutes. Standard bus fares between cities is 90 pesos per person (about $5 USD).
Weather and Climate - What is the weather like?
Cabo San Lucas offers a mild, arid climate with over 300 sunny days each year. Temperatures are generally around 80 F during the day and mid-60's at night during the high tourist season (October-April). Low season temperatures (May-September) can hit 100+ F during the day and stay in the high 70's to low 80's in the evening. Most of the region's rain falls during in September and October.
What clothes should I bring?
Dressing in layers is a good idea, with cool, light colored cotton clothing and comfortable shoes. You will want trousers and a long-sleeved shirt for trips in the jungle, and a light jacket or sweater for cool evenings. Don't forget your swimsuit, hat, sunglasses, and plenty of biodegradable sunscreen!
What do you need to travel in Mexico? - Mexico's Entry Requirements:
The Mexican government requires visitors to carry a valid passport from their country of residence. If you are flying into Mexico, you will also need to have a Tourist Card (FMT). Your airline will provide you with an FMT card upon arrival.
Does my hotel have a parking lot?
Yes, free parking and valet service is available for guests who rent cars or who bring their own vehicles to any Solmar Hotels & Resorts property.
Is there free shuttle service between Solmar Hotels & Resorts?
Our free and convenient shuttle service operates continuously throughout the day and evening. You can travel between Grand Solmar Land's End, Solmar Resort, Playa Grande and The Ridge Resorts. Also, you can travel between Grand Solmar Land's End and Grand Solmar Pacific Dunes or Grand Solmar The Residences.
Do you have a resort store?
All Solmar Hotels & Resorts have convenience stores carrying a selection of imported and Mexican goods. The stores are open daily and offer snacks, deli products, and assorted grocery items. You'll also find soft drinks, beer, wine and spirits, as well as household goods, souvenirs and a drugstore counter.
From what age is it allowed to check in?
In all our properties the minimum age to check in a room is 21 years old. Otherwise you should share a room with a minimum One person over 21 years of age.
What is the minimum age to check in on your own in a room?
In all our properties the minimum age to check in a room is 21 years. Otherwise you should share a room with at least one person over 21 years old.
Do you accept Pets?
Grand Solmar Pacific Dunes, Grand Solmar The Residences, Grand Solmar Land's End, Playa Grande Resort, The Ridge at Playa Grande & Solmar Resort welcomes all guests’ with service dog required ONLY for assistance with hearing and vision disabilities. A certified service Dog is welcome at no extra charge with the guest. Per policy, the resort does not allow pets. Certified service animals are permitted on-site along with the guest with the physical disability and no other animals or pets are permitted on-site.